Last Updated: December 2025
This Privacy Policy explains how Three Clicks ("we", "our", or "the Company"), a re-commerce platform based in Chennai, Tamil Nadu, collects, uses, stores, shares, and protects the personal information of users who interact with our website, mobile application, WhatsApp communication channels, and other related services. By accessing or using our platform, you agree to the terms outlined in this Privacy Policy.
Information We Collect
We collect information to provide seamless buying, selling, logistics, and customer support services. The types of data we collect include:
1. Personal Information
- Full name
- Phone number
- Email address
- Pickup or delivery address
- Identity verification details (if required for high-value transactions)
2. Product Information
- Details of items you wish to sell
- Images, videos, or descriptions shared for product evaluation
3. Transaction Information
- Payment details (UPI, bank transfer information)
- Order history
- Return and refund records
4. Device and Usage Information
- IP address
- Browser type and version
- Device model and operating system
- Pages visited, time spent, and interactions on the platform
5. Communication Data
- Messages sent through WhatsApp, email, or other channels
- Call logs or recorded calls (only for quality and training purposes, where permitted)
How We Use Your Information
Three Clicks uses the collected data strictly for business and service-related purposes, including:
- Processing orders, pickups, and deliveries
- Evaluating and pricing pre-owned items
- Providing customer support and resolving disputes
- Sending notifications, updates, and relevant communication
- Improving website and app functionality
- Preventing fraud, unauthorized activity, and misuse of the platform
- Maintaining legal and regulatory compliance
We do not sell, trade, or rent your personal information to third parties.
Information Sharing
We may share your information only with trusted entities and only when necessary, including:
- Delivery and logistics partners for pickups and deliveries or evaluators for product inspection
- Legal authorities if required for compliance or fraud detection.
Each third party is obligated to protect your data in accordance with this Policy.
Data Security
We implement industry-standard technical and administrative safeguards to protect your information. These include:
- Encrypted data transmission
- Secure servers and limited-access systems
- Regular security audits and monitoring
While we implement strong security measures, no digital system can guarantee absolute protection. We therefore encourage users to share only the information that is necessary and to exercise caution when providing any sensitive details.
Data Retention
We retain personal information only for as long as required to fulfill:
- Service obligations
- Legal and financial record-keeping
- Fraud prevention and operational continuity
Users may request deletion of certain data unless retention is mandated by law.
Payment Information
Three Clicks does not store any customer payment information, including credit card numbers, debit card numbers, UPI IDs, net banking details, or any other payment-related instruments. All payments made through the Platform are processed exclusively via secure, third-party payment gateways. These gateways manage the complete payment process, including authentication and authorization, ensuring that Three Clicks never has access to or retains any sensitive financial data.
Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to improve user experience, track analytics, and enable essential website functions. You may control cookies through browser settings; however, disabling them may affect platform functionality.
Your Rights
Depending on applicable laws, users may request:
- Access to their personal data
- Correction of inaccurate information
- Deletion of eligible data
- Restriction of certain processing activities
- Clarification about how their data is used
Requests can be made by contacting our support team.
Children's Privacy
Three Clicks does not knowingly collect personal information from individuals below 18 years of age. If accidental collection occurs, users may contact us to have the information removed.
Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices, and users are encouraged to review those policies separately.
Policy Updates
Three Clicks may update this Privacy Policy from time to time to reflect changes in legal requirements or operational practices. The updated policy will always be available on the platform, and continued use constitutes acceptance of the updated terms.
Contact Information
For privacy-related questions, data requests, or concerns, please contact us:
Three Clicks
Email: support@threeclicks.in
Chennai, Tamil Nadu, India
