Frequently Asked Questions (FAQs)

Three Clicks is an online recommerce platform where users can buy and sell pre-owned electronics, apparel, sports items, video games, books, and home appliances.

Three Clicks operates as a platform that facilitates buying and selling of pre-owned products. Product condition and availability are clearly mentioned on each listing.

1. Browse products by category or search
2. Check product details, photos, and price
3. Add to cart and proceed to checkout
4. Complete payment online
5. Receive order confirmation

Yes, creating an account helps you track orders, manage returns, and get support easily.

Log in → Click on Sell Product → Fill in product details → Upload photos → Submit.

Our team will review and guide you through the next steps.

These are pre-owned products, so minor signs of usage may be present. Any visible wear or damage is clearly mentioned and shown in photos.

Prices are usually fixed and fairly evaluated based on product condition and market value.

We support secure online payments including:

• UPI
• Debit & Credit Cards
• Net Banking

Yes. All payments on Three Clicks are securely processed through Razorpay, a trusted and PCI-DSS compliant payment gateway. Three Clicks does not store or process customers' card, UPI, or banking information on its servers.

At present, Three Clicks ships products only within Chennai.

Delivery timelines vary by location but usually take 3–7 business days after order confirmation.

Yes. Customers from other cities or states who are interested in purchasing a product must contact Three Clicks support before placing an order.

Please note that outstation orders (outside Chennai) are processed on a case-by-case basis.

Important Conditions for Outstation Orders:

• No returns or replacements will be accepted for orders shipped outside Chennai
• Shipping for outstation orders is done at the buyer's risk
• Once dispatched, Three Clicks will not be responsible for transit-related damages, delays, or losses

How to Contact Us for Outstation Orders:

• Email: support@threeclicks.in
• Call / WhatsApp: 7339373017

Our team will confirm product availability, shipping feasibility, and charges before proceeding.

• The return window is clearly mentioned on the product listing or invoice
• Returns are accepted only within the specified return period
• Products must be returned in the same condition as delivered.

Replacement or refund is applicable only if the product does not power on or function at all, subject to verification. Three Clicks reserves the right to deny a return or refund if the product is found to be functioning properly, has been misused, or the return conditions are not met.

No. Returns for change of mind, personal preference, or compatibility issues are not accepted.

• Return pickup is available only from the original delivery address
• Requests for alternate addresses or common meeting points will not be entertained

Orders can be cancelled only before shipment. Once shipped, cancellation is not possible.

Pre-owned products do not come with a warranty by default.

If a warranty is applicable, it will be clearly mentioned on the product page.

If no warranty information is shown, it means the product is sold without any warranty.

For technical or functional issues, customers must contact the product manufacturer or authorized service center, unless otherwise stated.

You can reach us via:

• Call / WhatsApp: 7339373017
• Email: support@threeclicks.in
• Contact form on the website