ThreeClicks - Click to buy and Sell

Last Updated: January 2026

This Cancellation and Returns Policy outlines the conditions under which orders may be cancelled and items may be returned on the Three Clicks platform. As a business specializing exclusively in pre-owned goods, Three Clicks strives to maintain transparent, fair, and customer-friendly policies while also ensuring the sustainability of operations and the integrity of second-hand product handling. By purchasing from our platform, you acknowledge and agree to the terms described below.

Order Cancellation Policy

1. Buyer-Initiated Cancellations

Buyers may cancel an order before the item is dispatched from our facility. Once an order is packaged and handed over to the delivery partner, cancellation will no longer be possible. In such cases, buyers must follow the return process after receiving the item.

2. Cancellation After Dispatch

If a cancellation request is made after dispatch, the order will be treated as a return request once the product is delivered. Buyers must not refuse delivery; instead, they should initiate a return through Order page in Three Clicks.

3. Company-Initiated Cancellations

Three Clicks reserves the right to cancel an order if:

The product becomes unavailable or fails final quality checks.
There are inaccuracies in listing information discovered before dispatch.
The transaction is flagged for payment irregularities, fraud risk, or security concerns.

If the Company cancels an order, the buyer will receive a full refund.

Returns Policy

1. Eligibility for Returns

Due to the nature of pre-owned items, returns are accepted only under specific and verifiable conditions. A return request may be approved only if:

The product is completely non-functional at the time of delivery.
The product received is materially different from the description or listing.
The product delivered is incorrect or not the item purchased.
Any return request outside the above conditions will not be eligible for return or refund. All return requests are subject to verification and approval by the Three clicks team.
All return approvals are subject to defect verification through photos or video evidence as requested by Three clicks.
- Three clicks will assist customers with instructions to submit photos or videos required for verifying the reported issue.

2. Shipping Charges for Returns & Replacements

Three clicks reserves the right to recover applicable shipping charges for returns or replacements. Requests cannot be fulfilled unless such charges, where applicable, are agreed to by the customer.
If the customer does not agree to or pay the applicable shipping charges, the return or replacement request cannot be processed.
Threeclicks will arrange return pickups exclusively from the original shipping address used at the time of order. Alternate pickup locations or in-person handovers are not supported.

3. Limitations of Returns for Pre-Owned Goods

Pre-owned products may show cosmetic wear, minor imperfections, or signs of previous usage—all of which are considered normal and not eligible for return. It is also not possible to fully test every individual feature in complex electronics. Therefore:

Threeclicks will provide a replacement only if the product does not power on or function at all. In cases where a replacement is not possible, a refund will be initiated after successful verification and return of the product.
For issues related to specific features, accessory ports, advanced settings, or secondary functionalities that do not affect the core usability, buyers must contact the original manufacturer for service support.
Conditions clearly mentioned in the listing (scratches, dents, wear marks, missing accessories, etc.) are not valid grounds for return.

4. Return Window

The return window is specified clearly on the product listing or invoice. Returns will not be accepted after the return window expires. For issues arising after the return window, customers may reach out to the product manufacturer or brand's authorized service center for support, where applicable.

5. Condition of Returned Items

To qualify for a return, the item must:

Be in the same condition as delivered.
Include all accessories, adapters, components, and packaging that came with the product.
Not show signs of external damage caused after delivery.

Items that are tampered with, mishandled, physically damaged, exposed to electrical fluctuations, or altered in any way will not be eligible.

Replacement Policy

1. Replacement Approval

A replacement may be issued only if the returned item is verified to be non-functional as claimed. If the item is found to be functional or the issue falls under secondary feature limitations, the return will be rejected and the item will be sent back to the buyer.

2. Replacement Availability

Because inventory consists of unique pre-owned items, an identical replacement may not always be available. In such situations, the Company may offer:

Store credit equal to the order value, or
A full refund, depending on the buyer's preference.

Refund Policy

1. Refunds for Approved Returns

Once a return is approved, refunds will be processed within 3–7 business days through the original payment method or via bank transfer/UPI.

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

Change of mind or buyer's remorse.
Issues related to optional features or non-core functionalities.
Damage caused by improper use, liquid exposure, power fluctuations, or modifications.
Returns initiated outside the defined return window.

Pickup for Returns

1. Return Pickup Process

For eligible returns, a pickup will be arranged at the delivery address. Buyers must ensure:

The product is safely packaged.
All accessories are included.
The pickup is completed on the scheduled date.

2. Missed Pickups

If the buyer is unavailable or fails to hand over the item after repeated attempts, the return request may be cancelled.

Quality Check for Returned Items

All returned products undergo a strict quality assessment. Returns will be approved only if the product condition aligns with the claim raised by the buyer. If discrepancies are found, the return will be rejected.

Items Not Eligible for Return

The following are strictly non-returnable:

Items that are working but have minor wear or cosmetic imperfections.
Items with missing components that were originally included.
Items damaged after delivery.
Books unless received with missing pages or severe physical damage.
Sports goods with normal wear and tear.
Accessories, cables, or consumables not explicitly listed as included.

Fraudulent Claims

Three Clicks reserves the right to take appropriate action—including account suspension, denial of future service, or legal action—against users who attempt fraudulent returns, misrepresent product issues, or intentionally damage items.