Privacy Policy

1. Information We Collect

Depending on how you use Three Clicks, we may collect your name, email address, phone number, account and profile information, delivery or pickup address, order details, product information, photographs, support messages and enquiry details.

We may also collect technical information such as your IP address, browser, device information, pages visited and interactions with the website.

2. How We Use Information

We use information to create and manage accounts, authenticate users, process orders and payments, arrange delivery or pickup, evaluate products, respond to enquiries, provide support, prevent fraud, maintain records and improve our services.

We may also send service-related notifications and updates connected with your use of Three Clicks.

3. Payment Information

Online payments are processed through authorized payment providers, including Razorpay.

Three Clicks does not store full payment card numbers, CVV/CVC codes or online banking passwords on its servers. We may retain order amounts, payment status, refund information and gateway transaction identifiers needed for payment verification, reconciliation, support and legal records.

4. Information Sharing

We may share limited information where necessary with payment providers, delivery and logistics partners, hosting and infrastructure providers, email, messaging and authentication providers, analytics providers, product evaluators and legal or regulatory authorities.

Sharing is limited to the purpose for which the service is required or where disclosure is required by law.

5. Confidentiality

Three Clicks does not sell or rent personal information. We seek to keep customer information confidential and use reasonable controls to limit access to people and service providers who need it for legitimate operational, support, security or legal purposes.

Specific provider practices may be governed by their own terms and privacy policies.

6. Cookies and Website Analytics

Three Clicks uses essential cookies for sessions, security and website functionality. We also use Matomo and Google Analytics to understand website usage and improve the service.

The current website displays an Accept-only cookie notice and does not provide a separate Decline option or granular cookie-preference controls. You may manage, block or delete cookies through your browser settings, or leave the website if you do not wish to continue.

Closing the website does not necessarily delete cookies or prevent processing of information already collected.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide services, maintain account, order, payment and support records, meet accounting or legal obligations, prevent fraud, resolve disputes and protect our rights.

Specific retention periods may vary by record type and are subject to applicable legal and operational requirements.

8. Security

We use access controls, application safeguards and secure transmission mechanisms intended to protect personal information. No internet or storage system can be guaranteed completely secure.

Please avoid sending unnecessary sensitive information through ordinary messages or unsupported channels.

9. Your Rights and Requests

Subject to applicable law, you may contact us to request access to information associated with you, correction of inaccurate information, information about how your data is used, or deletion where legally and operationally permitted.

Requests may require reasonable identity verification. Some information may need to be retained for legal, accounting, security or dispute-resolution purposes.

10. Children’s Privacy

Three Clicks is intended for users who are 18 years of age or older and legally able to use the service. We do not knowingly seek to collect personal information from children.

If a parent or guardian believes that a child has provided personal information, please contact us so the matter can be reviewed.

11. Third-Party Services and Links

The website may link to or use third-party services, including payment, authentication, analytics, hosting, messaging and delivery providers. Their privacy practices are governed by their own policies.

Three Clicks is not responsible for third-party practices outside its control.

12. Policy Updates

We may update this Privacy Policy when our services, technology, legal requirements or data practices change. The updated version will be published on this page with a revised effective date.

13. Contact and Grievances

For privacy questions, data requests or complaints, contact Three Clicks at support@threeclicks.in.

Three Clicks, Chennai, Tamil Nadu, India.

14. Legal and Operational Qualification

This policy describes the current website and application practices identified during review. Specific rights, request procedures, retention periods and other obligations remain subject to applicable law, operational capability and legal review.